Fix payment and billing bug

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

Use this data to fix your issue if you get a payment-related alert in your Google Admin panel.

If your issue is related to a different Google service, search that product'south Help Eye to fix the issue.

Video: How to gear up a payment event

How to Fix a Payment Effect in Google Workspace

Footstep i: Make sure your primary payment method is valid

The most mutual billing problem is not having a valid primary payment method for automatic payments. If we can't charge your master payment method, your account gets suspended or placed in a grace period. After y'all fix your main payment method, any outstanding remainder will be charged automatically.

If yous make a manual payment to lift a payment failure, and then update your chief payment method, you might be charged twice. If this happens, we'll apply whatever leftover credit to your next payment.

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. View your payment methods. Verify i of them is set to Chief, and it's valid.
  5. (Optional) To avoid service interruption in the futurity, add a backup credit card for automatic payments.

If this job didn't solve your trouble, continue to step 2.

Pace 2: Discover a solution based on an alert

If step one didn't solve your problem, find your alert beneath.

Alert Solution
Subscription suspended (free trial ended)
  • Fix Google Workspace billing
  • Set Essentials billing
Your payments contour is currently suspended Verify your account information
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace period has expired)
Account needs a working payment method
Couldn't process your last payment
The business relationship is airtight
Transaction declined
Transaction declined: invalid payment method
Transaction declined: low balance

 Make a payment using:
  • Your primary payment method
  • Another payment method in your billing account
  • A new payment method
If you're using an India credit or debit card:
  • Troubleshoot Bharat credit or debit cards
Carte du jour: Expired Brand a payment using:
  • The same menu after you update it
  • Another payment method in your billing account
  • A new payment method
Menu: Expiring soon Update your card details
Verification in progress Verify a newly added banking company account

Verify your Google Business relationship or depository financial institution account

Verify your Google Business relationship

If nosotros can't verify your Google Business relationship information, Google suspends your payments profile and dims the Make a payment button. Verify your information by filling out this grade.

Other ways to fill out the form:

  • Click Learn More in the alarm that says your payments profile is suspended.
  • Answer to the e-mail nosotros sent with the subject "Of import Information Regarding Your Google Account." This electronic mail was sent to the email address of your payments principal contact for the domain associated with your Google Account.

Google Workspace or Cloud Identity back up tin can't lift your pause in this state of affairs. You need to fill out the account verification class. In the Email field of the form, enter an electronic mail address that's listed under Payments contacts on the Billingand thenManage Settings page. Inbound a dissimilar address tin delay the response to your request.

Allow 48 hours after submitting the course to receive a response.

Verify a newly added bank account

Before we can debit a new banking company business relationship, we demand to verify it's really yours. This process and the time it takes depends on your location:

  • If you're in the U.S. or Europe exterior the United kingdom of great britain and northern ireland, y'all verify the account past making a test deposit.

    This process can take upwards to 10 days, although it often happens much sooner. If you don't get a examination eolith after five days, bank check if your test eolith failed.

  • If yous're in the Great britain, we tin can typically verify your account within an hour afterwards you enter valid account information in your Payment settings.

While Google is verifying your bank account, you get a "Billing verification in progress" bulletin on your Payments page in the Admin console. If you're setting up billing for the first time, your paid service won't begin until your business relationship is verified.

Note: To ensure uninterrupted service, you tin add a credit bill of fare to use for automatic payments until your bank account is verified. Go to Add a credit card as your primary payment method.

Fix a common warning problem

Open all   |   Close all

Pay with a new payment method

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. At the meridian of the page, click Pay Now in the alert.
  4. On the Brand a payment screen, click the Down arrow "" and choose an option.
    Depending on your country/region, you might take 2 or more options to cull from, such as:
    • Add new credit or debit card
    • Add a bank account

    Become to Payment options in my state.

  5. Enter your account or carte du jour information.
  6. Click the Verify push button if it displays.
  7. Click Make A Payment.
  8. (Optional) Check the box to apply this payment method for future recurring payments.
    This option sets the new bank account or credit card as your main payment method.
  9. Review the payment details, then click Ostend and then Got It.
    If you added a banking company account every bit your primary payment method, it might have a few days for your payment to become through.

Update an expired menu

Follow these steps to update an expired master payment method and then use it to make a payment.

To update an expired credit card that isn't your main payment method, instead follow the steps in Update your card details.

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. At the superlative of the page, click Update in the alert.
  4. On the Make a payment screen, update the menu expiration appointment and security code (CVC or CVV).
  5. Click Make A Payment.
  6. Review the payment details, and then click Confirm and then Got Information technology.

Update your carte du jour details

Follow these steps if your credit card:

  • Is expiring soon, simply hasn't yet
  • Has expired, but isn't your primary payment method

If your card has expired and information technology's your primary payment method, instead follow the steps in Update an expired card.

If a credit bill of fare in your billing account is about to expire, update the carte du jour's expiration date in your Admin panel. If its CVC or CVV number changes, update it too. Otherwise, nosotros won't exist able to accuse your bill of fare, putting your service at risk of suspension.

Annotation: On the screen where you update your carte's expiration engagement, you can also update the cardholder proper noun or the card's billing address.

  2. On the Admin console Dwelling house page, become to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. Next to the credit carte du jour you want to update, click Fix.
  5. Update the carte information and save your changes.

Card number changed?

If so, you tin can't alter the number on the screen where you edit the details. Instead, add it as a new card. And then remove the old bill of fare from your business relationship. Become to Remove a payment method.

I get an mistake message when making a payment

If you get an fault when you try to make a payment in the Admin panel, become to Billing fault messages.

I'g still having bug after making a payment

If you made a payment, but you were charged twice or your account still isn't active, go to Troubleshoot problems after making a payment.

Related topics

  • Alter which payment method to use
  • View and understand transactions
  • Abolish Google Workspace

Was this helpful?

How can we improve it?